Lunar Furniture - Delivery Policy

At Lunar Furniture, we strive to ensure a smooth and reliable delivery process for our valued customers. Please review our delivery policy carefully before placing an order.

Payment Requirements for Delivery

100% Advance Payment is required for delivery across all locations.

Cash on Delivery (COD) Option is available only in Karachi, Lahore, and Islamabad for the remaining balance payment after a 50% advance deposit has been made.

For customized products, 100% advance payment is required before processing the order.

Delivery Timeframe

Delivery times may vary based on product availability, customization, and location. Estimated delivery time will be communicated at the time of purchase.

Any unexpected delays due to unforeseen circumstances will be communicated promptly.

Delivery Charges

Delivery charges depend on the order size, weight, and destination. Charges will be calculated at checkout or informed upon order confirmation.

Order Confirmation & Tracking

Once your payment is confirmed, we will process your order and share an estimated delivery date.

Tracking details (if applicable) will be provided upon dispatch.

Lunar Furniture - Exchange Policy

At Lunar Furniture, we ensure high-quality craftsmanship in every product. While we do not offer returns, we do provide a 7-day exchange policy (Terms & Conditions Apply) for eligible products.

Eligibility for Exchange

You may request an exchange within 7 days of delivery if:

The product received is damaged upon arrival.

The product is incorrect (different from what was ordered).

Note: Customized or made-to-order products are non-exchangeable.

Exchange Process

Contact our customer support team via [Your Contact Number] or [Your Email] within 7 days of receiving the order.

Provide clear photos/videos of the issue for verification.

If approved, we will arrange an exchange for the same or a similar product.

Conditions for Exchange

The product must be unused, in its original packaging, and in the same condition as received.

No exchange will be accepted if the product has been misused, damaged, burned, broken, or altered in any way after delivery.

The exchange shipping cost will be covered by the customer, unless the exchange is due to an error on our part.

Non-Exchangeable Items

Customized or made-to-order products

Items that have been used, altered, or damaged after delivery

Any product reported for exchange after 7 days of delivery

For further inquiries regarding exchanges, feel free to contact us.